ETM

Implementation of the Smartix complex system
Self-service kiosks + Electronic queue

ETM

ETM Company is a Russian professional distributor of electrical engineering. Key clients include industrial enterprises, switchboard equipment manufacturers, infrastructure companies, electrical and construction companies, private installers, retail stores and DIY networks.
The network include 9 logistics centers, 200 offices at 102 cities and has over 130 000 clients per month.

Description

The main goal of implementing self-service kiosks and an electronic queue system was to automate the queue for payment and picking up of goods. Now customers, which place an order on the online store website have the opportunity to independently and in an organized manner, without the participation of sales managers, confirm, pay and receive invoice documents for goods.
Additionally, customer use our own speech synthesis service for Electronic queues in ETM offices for deploying a voice assistant system with a short launch time, quick script customization, simple changes to voice notifications and minimal costs.

Technologies

Interfaces

Our software fully meets the requirements of the largest retailers for service automation systems, payment acceptance and electronic queue systems.
Understanding the format of creating work processes with customers of the appropriate level, accumulated experience and competencies allow our specialists to implement flexible, effective solutions that are in demand among key market participants.

Key figures

180 +
Self-service kiosks
300 +
Operator workplaces of the Smartix electronic queue
130 000 +
Clients per month
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